Use of Digital Assistants for Managing Patient Requests 

Our policy

Our practice uses a digital assistant service provided by QuantumLoop Technologies Ltd to help manage patient contacts, support access to care and improve the safety and efficiency of our telephone and online systems. 

Patients may interact with this service when they call the practice, use an online form or web chat, or receive a message from the practice asking for further information. 

Any information you provide through this service is used solely for the purposes of delivering your care or managing the services we provide to you. 

QuantumLoop processes this information only under our instruction, and does not use it for marketing, profiling or any non-care purpose. 

All information is processed securely and stored within the UK in accordance with NHS data protection requirements. 

Lawful basis for processing

We process this information under Article 6(1)(e) of UK GDPR (task carried out in the public interest) and Article 9(2)(h) (management and provision of health and social care). 

QuantumLoop acts as our Data Processor, and we remain the Data Controller for all patient data.